Refunds
In effect 15 September 2026
If Farmero is not what you wanted, email hello@farmero.co within 14 days of a payment and we will refund it in full. You do not have to explain why.
Email hello@farmero.co from the address on your licence, or tell us the licence key. That is the whole process — there is no form and nobody will try to talk you out of it.
We answer within two working days. Once approved, Whop processes the refund — they are the merchant of record and took the payment, so the money goes back the way it came. Card refunds usually appear within 5–10 working days depending on your bank, which is their timing rather than ours.
Ask anyway. If Farmero has not worked for you, or something broke and we could not fix it, we would rather refund you than keep money from somebody who is not getting anything. We will not refund a month you spent using it, and we will say so plainly instead of ignoring the email.
Cancelling and refunding are different things. Cancel any time from the link in your receipt: billing stops, and you keep what you have paid for until the end of the period. Nothing on your Mac is deleted and your accounts, templates and queue stay where they are.
A refunded licence stops working — refunding the payment and keeping the software is not a thing we can offer. Everything on your Mac stays where it is, so if you come back later your setup is still there.
The card-free trial takes no payment, so there is nothing to refund. If you started a trial that requires a card and cancel before it ends, you are not charged at all.
Please email us first. A chargeback costs us a fee and revokes the licence immediately, and it takes your bank far longer than we do. We have never refused a refund inside the window and would rather sort it out directly.
Ranne Studio, for Farmero — hello@farmero.co.